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MobileSupport - RemoteCall

MobileSupport - RemoteCall

7.6.2.542 by RSUPPORT Co., Ltd.
(0 Reviews) April 21, 2025
MobileSupport - RemoteCall MobileSupport - RemoteCall MobileSupport - RemoteCall MobileSupport - RemoteCall MobileSupport - RemoteCall MobileSupport - RemoteCall MobileSupport - RemoteCall

Latest Version

Version
7.6.2.542
Update
April 21, 2025
Developer
RSUPPORT Co., Ltd.
Categories
Business
Platforms
Android
Downloads
0
License
Free
Download Now

More About MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]

1. Send and receive files
Customer can send local files to the agent.

2. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

4. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

5. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

6. Check the app list
Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.

application description

Uninstall shortcut

Allows to uninstall a shortcut in Launcher.

Install shortcut

Allows to install a shortcut in Launcher.

Kill background processes

Allows to terminate background process.

com.google.android.providers.gsf.permission.READ_GSERVICES

App customer permission.

Mount unmount filesystems

Allows mounting and unmounting file systems for removable storage.

Write external storage

Allows to write to external storage such as SD card.

Read external storage

Allows to read from external storage such as SD card.

Internet

Allows to access internet network.

Write settings

Allows to read or write the system settings.

Access wifi state

Allows to access information about Wi-Fi networks.

Access network state

Allows to access information about networks.

Change wifi state

Allows to change Wi-Fi connectivity state.

Change network state

Allows to change network connectivity state.

Get tasks

Allows to get information about the currently or recently running tasks.

android.permission.INTERACT_ACROSS_USERS_FULL

App customer permission.

Vibrate

Allows access to the vibrator.

Wake lock

Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.

com.osamahqz.freestore.permission.JPUSH_MESSAGE

App customer permission.

android.permission.RECEIVE_USER_PRESENT

App customer permission.

Access location extra commands

Allows to access extra location provider commands.

Read logs

Allows to read the low-level system log files.

Read phone state

Allows read only access to phone state.

Read contacts

Allows to read the user's contacts data.

Read sms

Allows to read SMS messages.

CALL_PHONE

Allows to initiate a phone call without going through the Dialer user interface for the user to confirm the call being placed.

Process outgoing calls

Allows to monitor, modify, or abort outgoing calls.

Write call log

Allows to write the user's contacts data.

Read call log

Allows to read the user's call log.

Access coarse location

Allows to access approximate location derived from network location sources such as cell towers and Wi-Fi.

Access fine location

Allows to access precise location from location sources such as GPS, cell towers and Wi-Fi.

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